Returns

UK & CHANNEL ISLANDS Returns Policy

How to Generate your Return

Although we hope you love your order, there may be times when you need to return items to us. Good news our returns are now paperless, we use a trackable service with our partners ReBOUND Intelligent Returns.

Please follow the steps below to produce your Returns label or QR barcode.

    1. Click here to go to our Online Returns Portal.
    2. You will be asked to enter your order number (e.g., #EU12345 ) and delivery postcode, please have these ready, they will be on your order confirmation email.
    3. Select the item(s) that you would like to return, and the returns reason.
    4. Select your chosen return method and drop off location (a printer may be required)
    5. Our ReBOUND partners offer multiple return courier services, both paid and FREE return options, depending on your location. Select your preferred service when you register your return
    6. If your return is a paid for service, complete payment in the ReBOUND portal.
    7. ReBOUND will send you an email with your return’s confirmation and tracking number
    8. Once you have posted your parcel, our returns partner ReBOUND will keep you updated.
    9. Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email as soon as your refund has been processed.
    10. If you have any problems or need help, please visit our contact us page

 Exchanges

Please contact us on info@tentree.eu for any further information.