Please note that due to a system transition we are temporarily unable to fulfil any requests for exchanges and so they will automatically refunded. We apologise for any of the delays experienced and inconvenience caused.
Review our current practices on our dedicated COVID- 19 FAQs page.
Customer Service Operating Hours
Our Customer Service team will be here to help, normal operating hours of 9.00 – 17.30 GMT Monday – Friday.
Due to the complications that have arisen from COVID- 19 and to protect our employees, we are operating with a slightly smaller Customer Service Team than normal to ensure social distancing is adhered to in our contact centre. This means there may be a delay in responding to your query beyond our normal 2 working day response time. We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3- 4 days for a response before getting in touch again. Thank you for your understanding and continued custom.