Review our current practices on our dedicated COVID- 19 FAQs page. 


  • We ship to the following countries from the tentree EU website: Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Spain and Sweden.
  • EUROPEAN Standard Delivery over 100 EUR (3- 5 working days): Free
  • EUROPEAN Standard Delivery under 100 EUR (3- 5 working days): 5,00 EUR

  • Orders will not be dispatched over the weekends or bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
  • Please note, we are unable to deliver to PO Box addresses.

    Customer Service Operating Hours

    Our Customer Service team will be here to help, normal operating hours of 9.00 – 17.30 GMT Monday – Friday.


    Due to the complications that have arisen from COVID- 19 and to protect our employees, we are operating with a slightly smaller Customer Service Team than normal to ensure social distancing is adhered to in our contact centre.  This means there may be a delay in responding to your query beyond our normal 2 working day response time.  We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3- 4 days for a response before getting in touch again. Thank you for your understanding and continued custom.