Our first priority during this unsettling time is the health and safety of our team and our customers. We are adapting each day to the Covid-19 situation in each country that we work in, and we will do our best to keep you up to date with any changes as they happen. If you have a query that we have not answered below, please do not hesitate to get in touch.

Yes, you can. Our delivery partners are practising a number of different methods to record safe delivery of items without customer contact. One of these methods is geo-location recording upon delivery and another is capturing a photo of the front of the property.

No – our couriers are now providing contactless confirmation of delivery. Methods of delivery recording include: geo-location recording upon delivery and capturing a photo of the front of the property.

Whilst our couriers are still aiming for business-as-usual service, we have seen delays of up to 24 hours in some locations. Please bear this in mind when placing an order.

Our dispatch team have agreed new processes and procedures to uphold social distancing, symptomatic isolation and more regular cleaning processes whilst getting orders out to our customers. The setup of our dispatch centre has been reconfigured to accommodate these measures and a systematic cleaning process is in place throughout the dispatch process.

Yes, our couriers are still delivering within lockdown regions of Europe, however, delays of up to 24 hours have been reported in some locations.

Our Customer Services team are available to contact on email and telephone. We do ask, due to the nature of team members working from home, that you contact us via the contact form on our website or email us at and we will get back to you within one working day. If you would still prefer to call, then please contact us on 01572 772422 and the team will be happy to help.

We have been adapting to the situation as it has unfolded over the past couple of months. Many of our team have been working from home for a while now and others have just started to do so, where possible. For the areas of the business still operating as ‘normal’, we are adopting strict measures to keep the teams and our community safe, as well as adhere to government guidelines. These include heightened cleanliness and social distancing. We are very grateful to our hardworking and committed team for showing adaptability, respect, resilience and good humour.

We would like to thank our operations teams, delivery couriers and customer service teams for continuing to provide an excellent level of service in these unprecedented circumstances.